Privacy Policy

At Vital Innovative Pilates, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, vitalinnovativepilates.com (or its affiliated domains), use our services, or interact with us regarding scheduling sessions and participating in our clinical and therapeutic Pilates programs.

1. Information We Collect

Because our website focuses on clinical and therapeutic Pilates services, including post-rehabilitation conditioning and the Schroth method, we collect information that allows us to provide a safe, supportive, and highly personalized experience.

• Personal Identifiers: When you contact us via email, phone, or book a class, we may collect your name, email address, home address, and phone number.
• Health & Fitness Data: If you voluntarily provide information regarding injuries, physical therapy history, chronic pain issues, or fitness goals to help us tailor your private or small-group sessions, we treat this as sensitive personal information. New clients are required to discuss conditions prior to their initial assessment or first class to ensure safety.
• Transactional Data: We may collect payment information. However, all payments and bookings are securely processed through our third-party scheduling partner, Mindbody, as well as accepted via Zelle, Checks, or Cash.
• Technical Data: We automatically collect standard internet log information such as your IP address, browser type, device identifiers, and how you interact with our site (e.g., links clicked) to improve website functionality and user experience.

2. How We Use Your Information

We use your data solely to operate our boutique studio and provide the highest level of instruction and care possible:

• To respond to your inquiries, schedule initial assessments, and manage bookings for mat classes, private sessions, and virtual sessions.
• To tailor Pilates programs and movement strategies to your specific clinical needs, injury history, posture, and mobility goals.
• To send class reminders, virtual session links, studio updates, and administrative notices (e.g., our 24-hour cancellation policy).
• To comply with legal, health, and safety obligations, and to maintain a secure environment within the studio and online interactions.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data in limited, essential circumstances:

• Service Providers: We may share data with trusted vendors and service providers who help us run our business smoothly, such as payment processors and scheduling platforms (e.g., Mindbody), website hosting services, and secure email providers.
• Legal Requirements: If required by law, subpoena, or regulation, we may disclose information to government authorities, law enforcement, or to protect the rights, property, or safety of Vital Innovative Pilates, our clients, or others.
• Emergency Scenarios: In the event of a medical emergency during a session, we may share relevant health information with emergency medical responders.

4. Your Rights (California Privacy Rights)

Under the California Consumer Privacy Act (CCPA) and its 2026 updates, California residents have specific rights regarding their data:

• Right to Know: You can request a clear breakdown of the categories and specific pieces of personal data we have collected about you, how we use it, and with whom we share it.
• Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions (such as retaining documents required for tax or medical liability purposes).
• Right to Correct: You can request that we update or fix inaccurate information in our records.
• Opt-Out of Tracking: Our website honors Global Privacy Control (GPC) signals from your browser to limit automated tracking where applicable.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

5. Data Security and Retention

We implement industry-standard administrative, technical, and physical security measures—including encryption and secured networks—to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only as long as reasonably necessary to provide our services, maintain your active client profile, or as required to meet legal, accounting, and health-related retention obligations.

6. Children's Privacy

Our specialized therapeutic services and website are not intended for children under the age of 16. We do not knowingly collect personal data from anyone in this age group without verifiable parental consent. If we learn we have collected such data unintentionally, we will delete it promptly.

7. Contact Us

To exercise your privacy rights, request an update to your information, or if you have any questions or concerns about this Privacy Policy, please contact us at: